Our
ultimate goal is to leave you completely satisfied with your product,
even years after you have purchased, and our technical support team and
customer service team will do their best to make sure that happens.
Please don't hesitate to contact us if you have any questions or concerns.
Why Purchase From Us?
In Stock - We
are the largest distributor of many range hood brands in the United
States. We stock all of the top range hoods in our 95,000 sqaure foot
warehouse located in Southern California. If a product or certain model
is out-of-stock we guarantee it's availability within 4 weeks from the
time of purchase. We have inbound shipments every week allowing us to
consistently fufill orders. Other sellers will not stock these units
and ahve them readily available for shipment; instead, they will place
a special order with the manufacturer at the time of purchase, making
your product availability anywhere from 8 - 12 weeks for delivery.
100% Satisfaction Guarantee
- Your satisfaction is our goal. Over 2,000+ happy online shoppers
can't be wrong! We go to great lengths to ensure you get the specialty
product that's just right for you. We understand some customers have
hesitations about the remote nature of online shopping, and we'll do
everything we can to give you risk-free access to products we truly
think you'll enjoy. We offer the following 100% Satisfaction Guarantee:
•
100% refund on product purchase price less the shipping (Customer is
responsible for actual shipping cost to and from both destinations)
What do you have to do to take advantage of this offer?
• Your specialty product must be requested in 'new' or 'like-new' condition
• Your return must be requested by phone at 1-800-914-9775 (details below)
• You pay delivery and return shipping costs (we can schedule pickup at your request)
Note that some items are sold with promotional free shipping programs.
You will be responsible for the actual delivery and return shipping
fees incurred to transport your specialty product.
Returns & Exchanges - We
do everything we can to make ordering online simple. And that includes
returns. However, there is a 15% restocking fee. Simply call our
Customer Service staff at 1-800-914-9775, Mon. - Fri.
(9am to 6pm, PST). You will be issued a Return Authorization Number
(RA#). If you would like to exchange the item, we will credit or bill
your account the difference upon verifying your original return and
ship out the exchange by your preferred shipping method.
Refunds - As
soon as your return is received and verified to be in new or like-new
condition, your refund will be issued. We will try to credit you via
your original method of payment unless otherwise instructed. If this
fails, we will issue a manual check to your billing address. However,
customer is responsible for shipping fees to and from both
destinations.
Warranties- All specialty products RangeHoodsInc.com
sells are brand-new. Each item in our store comes with the original
Manufacturer's Warranty; this information is clearly posted next to the
item on the product page.
100% Price Match Guarantee - Are
you tired of settling for uninformed sales people, poor customer
service, and insufficient product information in your quest to find the
best available price? You don’t have to settle anymore. Our exclusive
100% Guaranteed Price Match ensures you the lowest delivered price with
the highest standards of professional service.
Taking advantage of our 100% Guaranteed Price Match is easy:
1. If you think you’ve found the same specialty product offered at a lower delivered price, please call our Sales team at 1-800-914-9775, Mon. - Fri. (9am to 6pm, PST), and say that you’d like to report a Price Match.
2. We'll ask you for the competing store’s name and the exact location
of the advertised item to verify the price and that the item is new, in
stock, and includes the manufacturer’s warranty.
3. Once we've verified the competitor’s pricing, we will match the
lower price, subtract 10% of the difference between prices, and process
your order. If we offer a product for $1,000, and you find it for $900
somewhere else, you will pay $890 with our 100% Guaranteed Price Match.
If
you find a lower delivered price after you’ve purchased a specialty
product from us, you’ll still reap the benefits. We will honor our 100%
Guaranteed Price Match for up to 10 days after your purchase by giving
you an in-store credit for 100% of the difference in price.
Our
100% Guaranteed Price Match is valid when the named competitor is an
authorized dealer of the product and is selling a non-auction, new,
in-stock, warranted item at or above the manufacturer's wholesale cost
plus our standard order processing cost of 10%. Delivered price is
calculated by adding the base item price plus shipping, handling, taxes
and any other charges. This offer may not be used in combination with
any other financing or promotional offers. RangeHoodsInc.com reserves the right to refuse any order or price match if the preceding terms are not met or cannot be verified.
Safe Ordering - We
hold the security of your personal information paramount because we
believe you should have complete peace of mind throughout your shopping
experience. If you have any concerns about ordering online, don't
hesitate to call 1-88-366-1055, Mon. - Fri. (9am to 6pm, PST).
Measures of Security - We
use 256-bit SSL, the highest commercially available encryption standard
in the world. Upon adding items to your shopping cart, you will see
that the URL in your browser's address bar will begin with https… and a
lock icon should appear in your browser's status bar. This indicates
that you are on our secure server, where all data is encrypted. To
further enhance security, we use your credit card security code when
you order by credit card.
Best Business Practices - We're
a long-standing member of national and regional consumer-advocacy
groups, and we know the importance of being a fair and honest retailer.
From our generous return policy and dedicated customer support hotline
to our iron-clad data security policies and reliable shipment tracking,
we offer the shopping experience you should expect from a traditional
specialty retailer.
No Sales Tax - We
charge no tax to orders shipped outside of California. The price you
see in your shipping cart is what you'll pay – no surprises RangeHoodsInc.com is
committed to a clear and straightforward shopping experience. We don't
bury shipping surcharges, hide handling fees, or shock you with
post-order taxes.
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