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What is your return policy?
Customer
satisfaction is RangeHoodsInc.com's top priority and we want you to be
completely satisifed with your purchase. We have set specific
guidelines to ensure a quick and hassle-free return process.
We
will ship your unit out approximately 2 business days after your
initial order if the item is available. You should receive your unit
within 7-10 days after leaving our warehouse considering there are no
delays with the shipping company or with any weather conditions.
Upon
arrival of your unit, please inspect the exterior and interior for
damages. You must open and inspect the parts for any type of damage and
report it to the driver IMMEDIATELY. For any damages you see, PLEASE
WRITE IT on the Delivery Bill of Lading and YOU MUST HAVE THE DRIVER NOTE THIS WITH HIS OWN SIGNATURE AND WRITING AND KEEP YOUR COPY.
Immediately contact us for more information. If the unit is signed
without inspection or notation, you are accepting the delivery of the
package in good condition. There is no way we can process the insurance
claim with the freight company if signed (which means you received it
in good condition). We will do everything in our power to help you on a
claim if this shall come up. In the event that the unit arrives damaged
and the entire shipment or parts of the shipment is refused, we will
replace the unit/parts upon availability of replacement unit or parts
that are damaged. After writing "damaged" on the bill of lading, you
have 72 hours to report the contents that are damaged to us. Please do
not wait as this is very IMPORTANT, otherwise the freight company will
not cover the replacement charges and you will be held liable.
PLEASE
KEEP ALL BOXES AND ORIGINAL PACKAGING. IF THE UNIT IS DAMAGED, THE
INSPECTOR WILL NEED TO COME AND INSPECT THE PACKAGE TO SEE HOW DAMAGED
IT IS AND WHAT THEY ARE ABLE TO FILE ON THE CLAIM. IF THE BOXES AND
PACKAGING ARE MISSING, THE FREIGHT COMPANY WILL SAY THEY ARE NOT LIABLE
SINCE IT CAN'T BE PROVEN THAT THEY WERE RESPONSIBLE FOR SUCH DAMAGES
WITHOUT SEEING THE CRATE/BOX.
It
is important that you inspect your package by opening it, please open
it carefully and keep the box/crate in its original form using a box
cutter for cutting tape. If the package is damaged, you may have to
put the product back in the original packaging to prevent from further
damage back to our warehouse.
PLEASE DO
NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT
IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT. The shipping
company requires the customer to report any damages the 72 hours after
delivery.
If
a shipment comes in different boxes and it comes damaged, please only
refuse the package that is damaged and we will ship you out a new part
subject to availability. Again, if one crate is damaged, please just
refuse the damaged crate back, not the entire unit.
Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.
If
you are not satisifed with your purchase, you can exchange or return
your product within 7 days of delivery as long as the product is
returned in new, unused, resalable condition inside its original
packaging. All products properly returned under this policy are
eligible for a refund, which may include an in-store credit or credit
to the original method of payment. We will credit you for the total
purchase price, upon receipt of the product, less applicable restocking
fees and shipping costs to and from the delivery location. Please keep
in mind, credit card companies vary in the time they take to post
credits.
Please contact customer service at 1-800-914-9775 or Contact Us
for further instructions on your return and to receive an RMA (Return
Merchandise Authorization) number. In the unlikely event that your
order is incorrect, missing parts, damaged or defective, please call us
within 7 days of delivery and we will send you the correct product,
replacement product, or replacement parts at no cost to you.
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