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TERMS AND CONDITIONS (By purchasing any product
advertised on this website the purchaser agrees to the following); We
ship our units within the 48 continental United States. All other
shipping zones are subject to additional fees and/or customs charges.
We ship all of our units by freight truck. Upon arrival of shipment,
all packages must be inspected for damages on site with the trucking
company before the unit is signed for. If the package appears to be
damaged, call our customer support center immediately for
instructions. We can advise whether the visible damages to the crates
are detrimental to the units. Once the unit is signed there is no way
we can process the insurance claim with the Freight Company. In the
event that the unit arrives damaged and the entire shipment or parts of
the shipment is refused we will replace the unit/parts upon
availability of replacement unit or parts that are damaged. Delivery is
subject to delays caused by limited product availability or freight
company problems. The unit must be installed by a licensed plumber and
electrician, or it will void the warranty of the unit from the
manufacturer. The purchaser of the shower unit accepts full
responsibility and liability for its proper use, operation, and
installation. This unit is not to be used for commercial purposes. The
purchaser also agrees to hold harmless and indemnify us from any
actions, lawsuits, judgments, liability claims arising from the use of
any My-Saua.com products.
Important Customer Notes - Please
make sure you check that all items are present and free from any
defects upon delivery and before signing the delivery note. You must
report any missing or damaged items to RangeHoodsInc.com within 72
hours of delivery so we can help resolve this situation.
You
are advised to speak with your local building inspector prior to
purchasing any product from RangeHoodsInc.com. Certain jurisdictions
require specific certifications on electrical and pumbing products.
Upon Delivery - Please
make sure you check that all items are present and free from any
defects upon delivery and before signing the drivers delivery note. You
must report any missing or damaged items to RangeHoodsInc.com within 72
hours of delivery so we can help resolve this situation. Our courier
company can only deliver goods to a ground floor location and are not
responsible for moving your items upstairs. Ensure that someone is able
to assist the driver with moving heavy/bulky goods at the delivery
location. If redelivery needs to be arranged because no one was at the
delivery location an extra charge may be applied.
Cancellations & Returns - RangeHoodsInc.com
will accept the cancellation and return of all items returned within 7
days from the day after the product was delivered providing the items
are in perfect unused, re-saleable condition with the original sealed
packaging. If packaging is unsealed it must be resealed. In the event
where a refund is not due to faulty or misrepresented goods, the refund
will cover the cost of the item only and not include the cost of
delivery back to our warehouse. The delivery cost as specified by our
courier company will be confirmed with you and deducted from the price
of the item(s). Refunds will be made within 14 working days once the
goods have been returned to our warehouse. If you would like to make a
return then please send your request in writing (by post, fax or email)
to our RangeHoodsInc.com head office so we can resolve your request.
Damaged Products - Upon
receiving your item it is important that you open all packaging and
check that items are present and not damaged. Any damage must be
reported to RangeHoodsInc.com within 72 hours of delivery. Any damage
that has been caused by transit of goods must be noted upon the
carrier's delivery note. Carriers require that you sign for all items
being in good condition upon delivery. It is important that somebody is
present to receive and check the items for damage on the day of
delivery.
Back Ordering - If
your order is not in stock then a member of our sales team will contact
you and give you a revised delivery date. At this point you have the
option to withdraw the order if you are unable to wait.
Guarantee - All
parts include a 36 month guarantee against defects. In the unlikely
event that a defect develops in one of the parts then please contact
our sales team who will arrange for a spare part to be delivered to
you. Please note, RangeHoodsInc.com recommends that a trained engineer
fit the spare part. RangeHoodsInc.com will not accept any liability
regarding the installation of spare parts. Your statutory rights are
not affected.
Other - If
any part of these Terms of Use is found by a competent authority to be
invalid, unlawful or unenforceable then such part will be severed from
the remainder of these Terms of Use, which will continue to be valid
and enforceable.
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