FREQUENTLY ASKED QUESTIONS

  • General Question
  • Orders
  • Policies/Warranty
  • Product Care

Do You Have A Showroom?

At this time, we do not have a showroom.

Do You Offer International Shipping?

How Can I Know When The Latest Ariel Products Are Released?

How Do I Reach Ariel Customer Support?

How Long Have You Been In Business?

My Item Arrived Damaged / Defective

Receiving And Inspecting A Large Item By Truck (Bathtubs, Vanities, Steam Showers, Etc.)

Where Can I Follow Ariel On Social Media?

Where Do The Products On Ariel Come From?

Canada Shipping

At this time we do not offer direct shipping to Canada, but we can ship your item(s) to a freight forwarder of your choice. Please email support@arielbath.com or call 888-610-6612 for more information.

Delivery Contact Phone Numbers

Do I Need An Ariel Account To Check Out?

Do You Charge Sales Tax?

Do You Offer International Shipping?

Freight Company Called And Said They Are Delivering A Different Item Than What I Ordered?

How Can I Track My Order?

How Long Will It Take To Receive My Refund?

How Long Will My Order Take To Arrive?

I Received An Incomplete Order

I Received The Wrong Item

My Item Arrived Damaged / Defective

What Payment Methods Do You Accept?

When My Order Is Delivered, Will It Be Brought Inside My Home?

My Item Arrived Damaged / Defective

We work hard to ensure items arrive in perfect condition, but we understand that isn't always the case.


Damaged Item: Please inspect your package upon delivery. If damage has accrued on the way, please let the freight carrier know that you refuse the package. This allows us to file a claim against the damaged item. Please contact our Customer Service immediately (must be within 5 days) by sending an email to: support@arielbath.com or call 800-509-5070.   We will handle the issue immediately.  *Please be prepared to send photos/video of the issue.


Defective Item: If your item is defective please contact our Customer Service immediately by sending an email to: support@arielbath.com or call 800-509-5070.   Defective items must be reported within 1 year, per our warranty period.  *Please be prepared to send photos/video of the issue so we can review and troubleshoot.  


*NOTE* Customers with a riel account can login and send an email to Customer Service.  

Order Cancellation

Receiving And Inspecting A Large Item By Truck (Bathtubs, Vanities, Steam Showers, Etc.)

Shipping Restrictions

What Are Your Terms Of Service?

What Does UPC / CUPC Testing Mean?

What Is Your Return Policy?

What Is Your Shipping Policy?

What Is Your Warranty Policy?

Bathtubs

It is recommended to wipe out the bathtub after each use to help prevent a buildup of soap or bath products.  To care for your acrylic bathtub clean it regularly with a mild cleanser and a soft sponge or brush. 


Avoid any harsh cleaners or chemicals on the acrylic finish and if exposed, rinse away immediately.  Do not use any cleaner that is not safe for acrylic or plastic as stated on the container.


To maintain the shine on the acrylic, wax and polish the surface with car paint wax. This can buff out any minor scratches and restore a dull surface. Do not wax the areas where you would walk or stand as it will be slippery and can cause falls.

Granite

Marble

Quartz

Steam Generator

Steam Showers

Toilets

Vanity Base Cabinet